B2B help centre
FAQ — B2B purchasing of FMCG products
Catalogue and prices, business account, orders and quotation, payment, Incoterms, logistics and documents: find clear answers here to professional buyers' most frequent questions.
1
DRH Market & clients
Who is DRH Market?
DRH Market is a B2B trading company — a purchasing group — specialised in fast-moving consumer goods (FMCG). We support professional buyers — importers, distributors, wholesalers, retail chains and purchasing groups — worldwide, across leading European and international brands: food, beverages, hygiene, cosmetics, baby products and household care.
Do you sell to individuals?
No. DRH Market is a strictly B2B business. We work only with international trade professionals and do not sell to individuals or in small quantities.
2
Catalogue, prices & account
How can I view products and prices?
The catalogue, product families and brands can be browsed freely on the site. Prices are not displayed publicly: they are personalised and become available once a business account has been created and activated by our sales team.
Can I browse the catalogue without being a client?
Yes. You can browse the catalogue freely, add products to your favourites, share them and simulate a cart. Prices are only displayed after your business account has been activated.
Why can some prices change or not be displayed?
When provided, prices reflect the latest known conditions and may change according to supplier confirmations and the parameters of your project (quantities, destination, packaging). Some references may appear without a price: in that case, contact us so we can analyse your needs and offer a suitable proposal.
How can I become a client?
Contact our team via the Contact page or by e-mail at contact@drhmarket.com. We discuss your business and needs, then create your business account. Once it is activated, you gain access to personalised pricing.
3
Orders & quotation
Is there a minimum order amount?
Yes. A minimum amount of €15,000 applies to each order. This threshold allows us to maintain quality of service and competitive pricing.
How does an order work?
Once your account is activated, you view products with your personalised prices, build your selection and send us your request. Our team issues a detailed proforma invoice. After your approval (signature, date and company stamp) and payment of the required deposit, we organise the preparation and availability of the goods according to the agreed conditions.
Can I modify or cancel an order after approval?
No. Any order becomes firm and irrevocable upon approval of the proforma invoice together with payment of the required deposit. No changes or cancellations are possible after this stage, and deposits paid remain definitively acquired, in accordance with our general terms and conditions of sale.
What are the lead times for availability or delivery?
Lead times are specific to each order and depend on product availability. Your sales contact provides a personalised estimate for your file.
4
Payment
What are the payment terms?
Payment is made exclusively by bank transfer, according to one of the agreed methods: full payment (100%) at the time of order, a deposit at the time of order with the balance settled before loading, or a sight documentary credit (charges borne by the ordering party). No goods leave the warehouses before the full amount due has been collected.
5
Logistics, Incoterms & documents
Which Incoterms do you offer?
We operate mainly on an EXW (Ex Works) basis from our warehouses. Other Incoterms can be agreed depending on your needs: FCA, FOB, CFR or CIF. The interpretation of delivery terms follows the Incoterms edition in force published by the International Chamber of Commerce.
Do storage fees apply?
A free period applies from the moment the goods are made available in the warehouse. Beyond that, and if the goods are not actually collected by the client or their carrier, daily storage fees per pallet may apply, according to the schedule indicated in the logistics offer or the proforma invoice.
Which commercial and export documents can you prepare?
Depending on the products, destination and constraints of the file, documents may include the proforma invoice, commercial invoice, packing list, required certificates and transport documents. Documentary needs are analysed from the request stage to align preparation and quotation with your requirements.
6
Quality, dates & contact
How do you guarantee product quality?
We work with approved suppliers and apply controls at every stage of the supply chain. As a commercial intermediary, we provide products that comply with the specifications of the original manufacturers; responsibility for design or manufacturing defects lies with the manufacturers, and we support our clients in any claims with the brands concerned.
What is the products' shelf life?
Best-before dates or use-by dates appear on the product sheets once your account is activated, and are specified on your proforma invoice. We make sure to offer products with a shelf life suited to international transport and distribution in your destination country.
How can I contact DRH Market?
You can write to us at contact@drhmarket.com or use the form on the Contact page. For a quick reply, include your company, country, the nature of your business and, if possible, the references, quantities and intended destination.
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Our team answers your professional enquiries
Didn't find your answer? Send your quote request, open a business account or contact our team directly.