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Frequently Asked Questions (FAQ)

Frequently Asked Questions

Here are the main questions our clients have about our business and services.

DRH Market Sarl is an international purchasing center specializing in the export of consumer goods worldwide. We serve trade professionals on all continents: importers, distributors, wholesalers, supermarket chains, retailers, and buying groups.
Our portfolio includes over 50 major European and international brands across all categories: food, beverages, hygiene, cosmetics, baby products, and maintenance. Among our flagship brands are: Danone, Nestlé, Mars, Ferrero, L'Oréal, Johnson & Johnson, Henkel, Unilever, Coca-Cola, PepsiCo, Procter & Gamble, Colgate-Palmolive, and many others.

Our website presents our product families, our brands and our catalog. Prices are not publicly displayed. To access them, you must become a customer by contacting our sales team.

Contact us through our "Contact Us" page on the website, by email at contact@drhmarket.com, or directly via the chatbot available at the bottom right of all pages. Our sales team will discuss with you to understand your needs and create your customer account. Once activated, you will have access to personalized pricing.
Yes, you can freely browse our product catalog, add items to your favorites, share them, or simulate a cart. However, prices are only displayed after the creation and activation of your client account by our sales team.
Once your customer account is activated, you can view our products with their customized prices, make your selection, and send us your request. Our team will send you a detailed proforma invoice. After your validation with signature, date, company stamp, and transmission of the payment notice for the required deposit, we will organize the preparation and availability of the goods according to the agreed conditions.
No, any order becomes firm and irrevocable upon validation of the proforma invoice accompanied by the payment of the required deposit. No modifications or cancellations are possible after this stage. Deposits paid are definitively acquired in accordance with our general terms and conditions of sale.
Payment is made exclusively by bank transfer according to one of the following methods: immediate full payment (100% at the time of order), payment of a deposit at the time of order (10%, 20%, 30%, or 50% as agreed) with the balance payable before loading the goods, or a sight documentary credit with all fees borne by the ordering party. No goods leave the warehouses before full collection of 100% of the total amount.
We primarily operate on an EXW (Ex Works) basis from our partner warehouses located in France. Other Incoterms can be agreed upon according to your specific needs: FCA, FOB, CFR, or CIF. The interpretation of delivery conditions is determined by the Incoterms 2020 published by the International Chamber of Commerce.
Yes, goods benefit from a seven calendar day free period from the time they are made available in the warehouse. Beyond this period, and in the absence of actual pickup by the customer or their carrier, daily storage fees per pallet are charged according to the rates communicated in the logistics offer or the proforma invoice.
We work exclusively with approved suppliers and apply rigorous controls at every stage of the supply chain. As a commercial intermediary, we provide products that comply with the specifications of the original manufacturers. The responsibility for design, manufacturing, or intrinsic quality defects lies with the manufacturers themselves, and we are committed to assisting our customers in their potential claims against the relevant brands.
The minimum durability dates or expiration dates are listed on the product sheets once your account is activated, and are systematically specified on your proforma invoice. We ensure to offer products with shelf lives suitable for international transport and distribution in your destination country.

You can contact us by email atcontact@drhmarket.com, via the contact form on our website, or directly through the chatbot available at all times at the bottom right of all our pages.